Aya Ibiza

We&#x2019;re truly sorry &#x1F614;<a href="https://contact.gorgias.help/forms/40e81hb6">Please send us a message</a> with your order number and photos of the items you received. We&#x2019;ll offer a solution as quickly as possible.

We’re truly sorry 😔. Please send us a message with your order number and photos of the items you received. We’ll offer a solution as quickly as possible.

I received a defective or incorrect item, what should I do?

Products

I didn't receive my order confirmation, what should I do?

How can I check my order status?

How can I cancel my order?

How can I modify my order?

How do I purchase a gift card?

Orders

Which payment types do you accept?

I'm unable to pay online, what should I do?

Can I pay in installments?

How can I pay with my gift card ?

Where can I find my invoice ?

Payments

How do I track my order?

Which delivery option do you offer ?

How much does shipping cost?

How long does shipping take?

How do I select delivery to a relay point?

How do I change my delivery address?

How can I change the delivery method?

Where do you ship?

My package was returned to sender, what should I do?

Shipping & Delivery

How can I return my order ?

What's your return & refund policy ?

Do you offer refunds?

Do I have to pay for my return ?

How long should a refund take to reach me?

Can I return a sale item?

Returns & exchanges

How do I choose the right size?

Where can I find stock availability ?

How do I join the loyalty program?

What do loyalty program members get?

Loyalty Program

AYA Family

How to contact us?

About Us

I received a defective or incorrect item, what should I do?Updated 7 months ago