Currently, we offer two payment methods on the website:. Please contact us if you encounter any payment issues.

Currently, we offer two payment methods on the website:<ul><li style="font-size: 16px;">Credit cards (Visa, Mastercard, Apple Pay, AMEX)</li><li style="font-size: 16px;">PayPal</li></ul>Please <a class="fr-strong" href="https://contact.gorgias.help/forms/40e81hb6">contact us</a> if you encounter any payment issues.

Which payment types do you accept?

We're sorry hear you couldn’t complete your purchase 😔Here are some tips:. If issues persist, please take a screenshot or short video and contact us with details so we can assist you.

We&apos;re sorry hear you couldn&#x2019;t complete your purchase &#x1F614; Here are some tips:<ul><li id="isPasted" style="font-size: 16px;">Ensure your card is valid, accepts online purchases and check your spending limit.</li><li style="font-size: 16px;">After confirming your payment with your bank (via app or SMS code), wait to be redirected to our site to avoid connection loss.</li><li style="font-size: 16px;">Try clearing your browser&#x2019;s cookies and cache, or switching browsers.</li></ul>If issues persist, please take a screenshot or short video and <a class="fr-strong" href="https://contact.gorgias.help/forms/40e81hb6">contact us</a> with details so we can assist you.

I'm unable to pay online, what should I do?

You can pay in 4 installments without fees through PayPal 🙂

You can pay in 4 installments without fees through PayPal &#x1F642;

Can I pay in installments?

Your gift card has an associated code. Enter this code at checkout in the "Discount or gift card code" box 😇

Your gift card has an associated code. Enter this code at checkout in the &quot;Discount or gift card code&quot; box &#x1F607; <img src="https://attachments.gorgias.help/zKB3oxwjQJg7rkVO/hc/984vj29gpLxPKGOZ/2024111316-a20b1f19-4759-4f12-8eac-bbc1654fb43e-capture%20d%E2%80%99e%CC%81cran%202024-11-13%20a%CC%80%2015.02.14.png" style="width: 423px;" class="fr-fic fr-dib fr-rounded fr-shadow">

How can I pay with my gift card ?

If you need an invoice for an order, please have your order number ready and contact us.

If you need an invoice for an order, please have your order number ready and <a class="fr-strong" href="https://contact.gorgias.help/forms/40e81hb6">contact us</a>.

Where can I find my invoice ?

Aya Ibiza

Payments

I didn't receive my order confirmation, what should I do?

How can I check my order status?

How can I cancel my order?

How can I modify my order?

How do I purchase a gift card?

Orders

How do I track my order?

Which delivery option do you offer ?

How much does shipping cost?

How long does shipping take?

How do I select delivery to a relay point?

How do I change my delivery address?

How can I change the delivery method?

Where do you ship?

My package was returned to sender, what should I do?

Shipping & Delivery

How can I return my order ?

What's your return & refund policy ?

Do you offer refunds?

Do I have to pay for my return ?

How long should a refund take to reach me?

Can I return a sale item?

Returns & exchanges

How do I choose the right size?

Where can I find stock availability ?

I received a defective or incorrect item, what should I do?

Products

How do I join the loyalty program?

What do loyalty program members get?

Loyalty Program

AYA Family

How to contact us?

About Us