Once shipped, you’ll receive an email with a tracking number. Remember to check your SPAM folder. You can also track your package here.

Once shipped, you&#x2019;ll receive an email with a tracking number. Remember to check your SPAM folder. You can also track your package <a href="https://aya-ibiza.com/apps/trackorder" rel="noopener noreferrer" target="_blank">here</a>.

How do I track my order?

We offer two delivery options:<ul><li style="font-size: 16px;">Colissimo (48 business hours)</li><li style="font-size: 16px;">Chronopost relay (3-5 business days)</li></ul>

Which delivery option do you offer ?

Delivery costs vary by selected delivery method:

Delivery costs vary by selected delivery method: <table style="width: 100%;"><tbody><tr><td style="width: 33.3906%; background-color: rgb(195, 215, 254); text-align: center;">DELIVERY METHOD </td><td style="width: 28.5005%; background-color: rgb(195, 215, 254); text-align: center;">DELIVERY TIMES </td><td style="width: 37.8319%; background-color: rgb(195, 215, 254); text-align: center;">COST </td></tr><tr><td style="width: 33.3906%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: middle;">Colissimo</td><td style="width: 28.5005%; text-align: center; vertical-align: middle;">2 business days </td><td style="width: 37.8319%; text-align: center; vertical-align: middle;">&#x20AC;5.90 (free for orders over &#x20AC;150) </td></tr><tr><td style="width: 33.3906%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: middle;">Chronopost Relais (Shop2Shop)</td><td style="width: 28.5005%; text-align: center; vertical-align: middle;">3-5 business days </td><td style="width: 37.8319%; text-align: center; vertical-align: middle;">&#x20AC;3.90 (free for orders over &#x20AC;69)</td></tr></tbody></table>

How much does shipping cost?

We understand you’re excited to receive your order 🥰Orders placed before 2 p.m. are shipped the same day (except Wednesdays and weekends). Delivery time depends on the chosen carrier:. To track the delivery of your order, click here.

We understand you&#x2019;re excited to receive your order &#x1F970; Orders placed before 2 p.m. are shipped the same day (except Wednesdays and weekends). Delivery time depends on the chosen carrier:<ul><li style="font-size: 16px;">48 working hours with Colissimo</li><li style="font-size: 16px;">3-5 working days with Chronopost relay (Shop2Shop)</li></ul>To track the delivery of your order, click here.

How long does shipping take?

Easy ! Choose the Chronopost relay (Shop2Shop) option at checkout 😉

Easy ! Choose the Chronopost relay (Shop2Shop) option at checkout &#x1F609;

How do I select delivery to a relay point?

Once your order is confirmed, our team starts to prepare it quickly. Changes can only be made if the order isn’t yet in preparation or shipped:

Once your order is confirmed, our team starts to prepare it quickly. Changes can only be made if the order isn&#x2019;t yet in preparation or shipped:<ul><li style="font-size: 16px;">If your order is not in preparation or shipped, you can request an address change here. </li><li id="isPasted" style="font-size: 16px;">If your order is already in preparation or shipped, we won&#x2019;t be able to make changes. </li><li style="font-size: 16px;">If shipped via Colissimo, you can request a modification directly on the Colissimo website <a class="fr-strong" href="https://www.laposte.fr/outils/modification-livraison">here</a>.</li></ul>

How do I change my delivery address?

Unfortunately, delivery methods cannot be changed after the order is placed. 😕Your package will be sent via Colissimo or Chronopost Relay, based on your selected option at checkout.

Unfortunately, delivery methods cannot be changed after the order is placed. &#x1F615; Your package will be sent via Colissimo or Chronopost Relay, based on your selected option at checkout.

How can I change the delivery method?

We deliver to all countries in the European Union (EU).

We deliver to all countries in the European Union (EU).

Where do you ship?

If your package is returned to us, we’ll offer a reshipment or a refund. You will be contacted by mail 🙂

If your package is returned to us, we&#x2019;ll offer a reshipment or a refund. You will be contacted by mail &#x1F642;

My package was returned to sender, what should I do?

Aya Ibiza

Shipping & Delivery

I didn't receive my order confirmation, what should I do?